How to deliver outstanding customer service

People Skills

Delivering Outstanding Customer Service

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Learn the essentials of customer satisfaction to support customer retention and growth.

This course teaches employees the basic skills needed to provide great customer service to internal and/or external customers. They will learn how to:


  • Effectively identify and address a customer’s needs.
  • Effectively identify and address a customer’s needs.
  • Use outstanding customer service to generate return business.
  • Use outstanding customer service to generate return business.
  • Connect with customers through online tools.
  • Turn customer problems into opportunities.

Takeaways

Employees and managers will learn strategies for outstanding customer service to support customer retention and growth.

Features

Allows access to People Skills expert for guidance and best practices on this topic.

Includes Emtrain’s robust Learning Platform.

Available in SCORM 1.2, 2004 3rd edition, and 2004 4th edition

Integrates with LinkedIn to track personal training certifications.

Tailored to include your branding and policy.

Happy Customers