Course Overview

In today’s business environment, the health and success of companies is often measured by the rate at which they bring in and retain new customers. That makes the customer experience and customer service a critical component in every high performing team.

Many organizations have also recognized that customer service principals are critical to purely internal operations. Every organization is comprised of departments or teams that often provide services to and interact with other parts of the organization. Effectively providing service to these internal customers enhances performance, reduces conflict and stress and ultimately benefits the external customer and your bottom line.