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Is it harassment or just bad behavior?

When conflicts arise at work, it’s not always easy to distinguish between harassment and conduct that’s simply inappropriate or rude. That’s why Emtrain developed the Employee Complaint Decision Tree, a simple yet powerful tool designed to help HR teams navigate employee complaints with clarity and confidence.

The tip sheet uses Emtrain’s Workplace Color Spectrum®, a proven behavior-rating framework, to characterize and address workplace behavior. This ensures complaints are handled effectively while fostering positive cultural change.

  • Green: Socially aware and respectful behavior.
  • Yellow: Reactive and unintentional, but disruptive.
  • Orange: Behavior targeting legally protected characteristics.
  • Red: Persistent or severe behavior that creates a toxic and illegal workplace.

How It Works:

  1. Ask the Right Questions: Use the tree to determine if the issue relates to protected characteristics like race, gender, or age.
  2. Color-Coded Insights: Identify the behavior’s impact using the Workplace Color Spectrum® to decide the appropriate response.
  3. Guidance for Action: Whether it’s coaching, addressing team dynamics, or escalating to HR for investigation, you’ll know what to do next.

Handling complaints incorrectly can lead to misunderstandings, employee dissatisfaction, and even legal risks. By clearly distinguishing between harassment and rude behavior, you ensure every issue gets the attention it deserves — and none are over- or under-reacted to.

  • Compelling videos
  • Compliance training with a guaranteed ROI
  • Trainings that address real, nuanced issues

Get the Tip Sheet

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https://emtrain.com/thankyou/employee-relations-complaint-decision-tree/
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I'm thrilled that it meets all our compliance training requirements and is easy to administer. When your employees actually talk about the training videos, you know you have a winner.
Sandra Creyaufmiller
Sandra CreyaufmillerVP of Human Resources, Marine Bank & Trust
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Testimonials

What our clients have to say about Emtrain

"Emtrain’s content is authored by the same people who help draft the laws we’re training on, and who have seen real-life situations play out. Their Silicon Valley software team then creates a user experience that is relevant, memorable, and excellent."
Lisa Paul
Lisa Paul,CHRO Oclaro
Ethics and Compliance Learning Leader Mid-Market Leader
Ethic sand Compliance Learning High Performer
Harassment Prevention Training Easiest Admin
Harassment Prevention raining. Best Support Quality Of Support
G2 Rating 4.6 Stars
Emtrain provides the best training program for employees and Hr departments. I really like Emtrain's training services, it really helps my team to learn about new skills and harassment training.
Emtrain is the best training platform for Compliance I have used so far.
Emtrain offers a significantly more engaging, exciting and educational way to train staff. The fact that is simple to administer and meets all of our compliance training requirements makes me very happy.

Frequently asked questions

Yes, Emtrain’s course covers all protected characteristics required by the state.

Every year! Our team ensures we hit topical, timely, and relevant issues and cover specific state mandated requirements. We also release new training content every quarter.

Yes! We have an in-house video production team with experience working on Hollywood block busters, excellent actors, and expert technicians who create the most compelling and entertaining workplace vignettes. 

The only training provider with a Sexual Harassment Prevention course with a proven ROI

Ask us how much you can save by partnering with Emtrain to reduce HR claims by 10%.

Preventing workplace Harassment Training Course Mobile Phone
Testimonials

What our clients have to say about Emtrain

"Emtrain’s content is authored by the same people who help draft the laws we’re training on, and who have seen real-life situations play out. Their Silicon Valley software team then creates a user experience that is relevant, memorable, and excellent."
Lisa Paul
Lisa Paul,CHRO Oclaro
Ethics and Compliance Learning Leader Mid-Market Leader
Ethic sand Compliance Learning High Performer
Harassment Prevention Training Easiest Admin
Harassment Prevention raining. Best Support Quality Of Support
G2 Rating 4.6 Stars
Emtrain provides the best training program for employees and Hr departments. I really like Emtrain's training services, it really helps my team to learn about new skills and harassment training.
Emtrain is the best training platform for Compliance I have used so far.
Emtrain offers a significantly more engaging, exciting and educational way to train staff. The fact that is simple to administer and meets all of our compliance training requirements makes me very happy.

Frequently asked questions

Yes, Emtrain’s course covers all protected characteristics required by the state.

Every year! Our team ensures we hit topical, timely, and relevant issues and cover specific state mandated requirements. We also release new training content every quarter.

Yes! We have an in-house video production team with experience working on Hollywood block busters, excellent actors, and expert technicians who create the most compelling and entertaining workplace vignettes. 

Okay, you got this far.
Let’s get compliant.