De-escalate Stressful Situations with Empathy
Empathy at Work
During stressful and challenging situations, we tend to get in the heat of the moment and forget to be a little more empathetic. Empathy shows that you care and requires controlling your reactions. Without compassion, we create toxic relationships in the workplace, whether with a colleague or a patient.
In this microlesson, we show what empathy looks like to a rude patient and how another colleague exhibits allyship, so the patient adjusts their attitude and behavior. We also ask healthcare professionals how they’ve shown empathy in a difficult situation and turned the conversation around. Hence, you get a better understanding of how your workforce understands and exhibits compassion. Ultimately, empathy shows you care.
- Defining empathy and what it looks like
- How empathy de-escalates heated situations
- Empathy is a learned, professional skill
Interested in training your employees with 3-5 minute video lessons that address specific and timely concepts?