De-escalate Stressful Situations with Empathy

Empathy at Work

During stressful and challenging situations, we tend to get in the heat of the moment and forget to be a little more empathetic. Empathy shows that you care and requires controlling your reactions. Without compassion, we create toxic relationships in the workplace, whether with a colleague or a patient.

Microlesson Description

In this microlesson, we show what empathy looks like to a rude patient and how another colleague exhibits allyship, so the patient adjusts their attitude and behavior. We also ask healthcare professionals how they’ve shown empathy in a difficult situation and turned the conversation around. Hence, you get a better understanding of how your workforce understands and exhibits compassion. Ultimately, empathy shows you care.

Key Concepts

  • Defining empathy and what it looks like
  • How empathy de-escalates heated situations
  • Empathy is a learned, professional skill
De-escalate Stressful Situations with Empathy primary image
De-escalate Stressful Situations with Empathy secondary image De-escalate Stressful Situations with Empathy tertiary image

Interested in training your employees with 3-5 minute video lessons that address specific and timely concepts?