Winning by Taking the High Road
Managers jump to conclusions all the time. Pausing to look at the bigger picture can make all the difference in teamwork. Empathy is a key workplace skill, and even when an employee is reactive or emotional, it's important that a manager try to respond professionally, and with a level head.
Using emotional intelligence helps everyone make better decisions and take positive actions. This microlesson defines emotional intelligence and explains how important it is in the workplace. We illustrate a project manager reacting to an off-color email from a coworker, then using emotional intelligence to change his perspective and react positively.
- What is emotional intelligence, or “EQ”?
- Emotional intelligence is a vital work skill and improving your EQ will help you solve problems more effectively.
- When confronted with a difficult situation, use your EQ to be aware of your emotions and to limit negative feelings.
- Being able to see the situation from the other person’s point of view is a key way to improve your EQ.
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