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CUSTOMER STORY

How OTG Uses Emtrain to Meet All Harassment Training Needs

A scalable workplace training solution for 5,000+ employee

As a fast-growing hospitality and technology company operating across multiple airports and jurisdictions, OTG needed a single, flexible solution to meet every harassment training requirement—while engaging a diverse workforce in meaningful learning.
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Business Insights

Employee Count: 5,000+

Industry: Technology & Hospitality (airport retail and dining)

Locations: 350+ across North America

Learning Platform: Docebo LMS

Key Need: Unified training solution for diverse, fast-growing workforce

Implementation Goals

  • Comply with rapidly changing local training laws across multiple jurisdictions
  • Roll out to a large distributed workforce requiring language flexibility
  • Reinforce respect and growth culture to support retention
  • Unlock adaptive, modern training, as opposed to rigid legacy programs
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Results

5000+ Employees Trained

Rapid adoption of respectful, proactive behavior across 350+ sites

Immediate Behavior Shift

Positive changes observed within the first month.

Stronger Culture & Retention

Enhanced respect and trust during a tight labor market.

The microlessons on DEI and bias have been great — beneficial to the many initiatives we’re doing. Emtrain’s customer service and willingness to support our needs, like adding Amharic and Haitian Creole translations, made them the right partner.

OTG Learning & Communications Leader

Why OTG Chose Emtrain

OTG sought a single, adaptable solution to meet every harassment training mandate across multiple jurisdictions—without sacrificing engagement, accessibility, or impact.

  • Single consolidated product to meet all harassment training requirements
  • Configurable content for local mandates and workforce needs
  • Training available in multiple languages — including Amharic & Haitian Creole
  • Flexible solution responsive to frontline workforce realities
1

Launched Emtrain Harassment Training Across the Entire Workforce

OTG rolled out Emtrain’s scalable training to over 5,000 employees in just weeks—meeting every local mandate while ensuring consistent, high-quality learning experiences across 350+ locations.

2

Used Microlessons to Reinforce DEI and Unconscious Bias Learning

Beyond compliance, OTG strengthened its culture by adding Emtrain’s microlessons on inclusion, bias, and respect—driving immediate behavior shifts and reinforcing inclusion as a shared company value.

3

Integrated Learning with Live Workshops to Build a Culture of Respect

Combining on-demand digital lessons with live workshops, OTG fostered ongoing dialogue and accountability—creating a workplace where employees feel heard, respected, and empowered to speak up.

Testimonials

What our clients have to say about Emtrain

“Emtrain’s content is authored by the same people who help draft the laws we’re training on, and who have seen real-life situations play out. Their Silicon Valley software team then creates a user experience that is relevant, memorable, and excellent.”

Lisa Paul
Lisa Paul,
CHRO Oclaro

View Other Customer Stories

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