Navigating Harassment from Clients

Employees may face harassment not only from coworkers but also from clients or customers. These situations are often harder to navigate, since power dynamics and business relationships are at stake. This microlesson provides skills training to help employees respond to client harassment while protecting their safety and maintaining professional standards.

Microlesson Description

In this microlesson, we demonstrate when managers learn that an employee is being harassed, their first instinct is to get that employee out of the situation. While that's critical, a manager's thoughts and actions can't stop there. A remedy needs to be found that won't disadvantage the victim of inappropriate conduct. This lesson helps managers think through the unintended consequences before they make a decision.

Key Concepts

• When responding to a potential harassment situation, it's important to look at the big picture.
• How to seek guidance from Human Resource or compliance partners.
• Carefully consider what needs to be done to address the situation without penalizing the target of the conduct.

Microlesson Features

• Employee sentiment pulsing questions that provide leaders with insights into their workforce's core cultural competencies
• Emtrain's Expert Answers tool, enabling employeees to submit anonymous questions about sensitive issues.

• Rich, contemporary video scences illustrating key concepts through realistic scenarios
• A data driven, skill-based approach to eLearning that establishes a shared language for employees.

Preview Microlesson