Tricky Harassment Complaint
What Message Are You Sending?
When someone brings up a people problem, managers need to listen and consider it, regardless of their first impression. Creating healthy cultures is about understanding the impact of a leader's actions, such as sending your team the right message about values. Sometimes a business need may be so great, that the potential culture issue it may cause seems minor.
Micro Lesson Description
This microlesson illustrates an inappropriate situation between a recruiter and a candidate, and a manager's poor response to the potential harassment complaint. Managers lead by example and the message they send through their conduct is often the most powerful. If a manager is putting business needs before the organization’s mission, values, or culture needs, then that sends a bad message to your employees, and can ultimately hurt your company values.
- Conduct by vendors, visitors, clients or candidates can still create potential harassment situations.
- The way managers respond will send a message about how seriously your organization takes culture and respect issues.
- Managers should speak up or talk with HR or Legal if they see potential misconduct being mishandled.
- Nobody is a bystander, so everyone has a stake in creating a positive, healthy work culture.