Mastering a Gentle but Effective Tone
Giving feedback is an important tool in correcting behavior. And it can be tricky — especially when we are pressed for time or in the middle of an important task or project. Learn the best methods for providing fast and effective feedback.
Microlesson DescriptionThis skill-building microlesson teaches employees and managers on the best methods for providing fast and effective feedback. In times of stress, we’re bound to slip up, so it’s important that managers provide feedback gently, and effectively. The video takes place in a retail setting where we show a manager correcting an employee who used an incorrect pronoun.
This microlesson is part of Emtrain’s skill-building microlessons for retail. The microlesson teaches the skill of giving fast and positive feedback under the Social Indicator of Managing Trust.
Key Concepts- Why giving fast, effective feedback is critical to preventing problematic behavior
- How to help each other learn and move forward together
- How to give feedback in the moment
- Skill-building activity sheet: Giving Fast and Effective Feedback upon microlesson completion
Microlesson Features
- Employee sentiment pulsing questions that provide leaders with insights into their workforce's core cultural competencies
- Emtrain's Expert Answers tool, enabling employeees to submit anonymous questions about sensitive issues.
- Rich, contemporary video scences illustrating key concepts through realistic scenarios
- A data driven, skill-based approach to eLearning that establishes a shared language for employees.