What are the risks of low emotional intelligence in the workplace?

Low emotional intelligence creates risks like poor communication, unresolved conflicts, higher turnover, and reduced team collaboration.

How does EI training reduce turnover and employee disengagement?

EI training reduces turnover and disengagement by improving relationships, increasing job satisfaction, and fostering a culture of empathy and respect.

What does Emtrain’s microlesson teach about practicing EI daily?

Emtrain’s microlesson teaches daily EI practice by offering scenarios that show how awareness and regulation improve workplace interactions.

Emotional Intelligence at Work

Developing Empathy and Stronger Workplace Skills

Managers often rush to conclusions without considering the larger context. Taking a moment to assess the situation makes all the difference when it comes to teamwork. Empathy is a crucial skill in the workplace, and even when faced with a reactive or emotional employee, it is vital for managers to respond professionally and calmly.

Microlesson Description

Using emotional intelligence helps everyone make better decisions and take positive actions. This microlesson defines emotional intelligence and explains how important it is in the workplace. We illustrate a project manager reacting to an off-color email from a coworker, then using emotional intelligence to change his perspective and react positively.

Key Concepts

What is emotional intelligence, or "EQ"?
Emotional intelligence is a vital work skill and improving your EQ will help you solve problems more effectively.
When confronted with a difficult situation, use your EQ to be aware of your emotions and to limit negative feelings.
Being able to see the situation from the other person's point of view is a key way to improve your EQ.

Microlesson Features

Employee sentiment pulsing questions that provide leaders with insights into their workforce's core cultural competencies
Emtrain's Expert Answers tool, enabling employeees to submit anonymous questions about sensitive issues.

Rich, contemporary video scences illustrating key concepts through realistic scenarios
A data driven, skill-based approach to eLearning that establishes a shared language for employees.

How to Use this Lesson

Each Emtrain microlesson blends real-world video scenarios, interactive surveys, and expert insights to build stronger workplace skills. Learners gain practical actions they can apply right away, while HR leaders see measurable insights into team behaviors. And with every training plan, you get access to all 90+ microlessons across communication, inclusion, compliance, and leadership.

Teach

Learn through real-world examples and instructional content that highlight the do’s and don’ts of workplace interactions. Employees explore key concepts, see how different situations play out, and discover practical ways to build stronger, more respectful connections.

Take a free preview of this microlesson now — no obligation.

Discover

Go beyond training with Emtrain Intelligence. Embedded surveys capture employee experiences and provide benchmarks so you can understand how your team compares to global peers.

Try it now and see how Emtrain Intelligence works with this lesson.

Apply It - Take Action

Turn insights into action with clear steps for improving workplace habits. Learners walk away with practical guidance to apply immediately, while HR leaders gain data to support ongoing culture improvements.

Preview this lesson now to see the actions your team can take to make in impact — free access.

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Frequently Asked Questions

Below are answers to common questions that employees and managers have about this topic. These FAQs provide a preview of what you’ll learn in this microlesson and why it matters.

How does emotional intelligence improve workplace relationships?

Emotional intelligence (EI) improves workplace relationships by helping employees understand their emotions and respond to others with empathy and respect.

What role does EI play in reducing conflict at work?

EI reduces conflict by enabling employees to regulate reactions, de-escalate tense situations, and navigate disagreements constructively.

Why is emotional intelligence a critical skill for managers and employees?

Emotional intelligence is critical because it supports self-awareness, collaboration, and leadership—skills essential for both employees and managers.

Can EI training boost decision-making and productivity?

EI training boosts decision-making and productivity by improving focus, reducing reactive behaviors, and fostering thoughtful collaboration across teams.

How can HR measure improvements in emotional intelligence?

HR can measure improvements in emotional intelligence through employee surveys, 360-degree feedback, observation of conflict resolution, and engagement scores.

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What's Covered

Emotional Intelligence at Work