
Developing Empathy and Stronger Workplace Skills
Workplaces run on relationships, and emotional intelligence is key to building trust and collaboration. Without it, misunderstandings can grow into conflicts that slow teams down. This microlesson offers skills training to help employees strengthen self-awareness, show empathy, and apply emotional intelligence to everyday workplace situations.
Microlesson Description
Using emotional intelligence helps everyone make better decisions and take positive actions. This microlesson defines emotional intelligence and explains how important it is in the workplace. We illustrate a project manager reacting to an off-color email from a coworker, then using emotional intelligence to change his perspective and react positively.
Key Concepts
- What is emotional intelligence, or "EQ"?
- Emotional intelligence is a vital work skill and improving your EQ will help you solve problems more effectively.
- When confronted with a difficult situation, use your EQ to be aware of your emotions and to limit negative feelings.
- Being able to see the situation from the other person's point of view is a key way to improve your EQ.
Microlesson Features
- Employee sentiment pulsing questions that provide leaders with insights into their workforce's core cultural competencies
- Emtrain's Expert Answers tool, enabling employeees to submit anonymous questions about sensitive issues.
- Rich, contemporary video scences illustrating key concepts through realistic scenarios
- A data driven, skill-based approach to eLearning that establishes a shared language for employees.

Related Resources
Related Trainings
Frequently Asked Questions
Below are answers to common questions that employees and managers have about this topic. These FAQs provide a preview of what you’ll learn in this microlesson and why it matters.