Practicing Empathy and Composure
Navigating Bias without Conflict
Snap judgments are often times a biased reaction without taking a moment and choosing words wisely. When we make snap judgments, specifically in a healthcare setting, it creates the risk of escalating the problem.
In this microlesson, we show how a doctor navigates a snap judgment and bias from a patient via practicing empathy and composure. Redirecting the conversation to the primary goal - caring for the patient. Like many professional settings, the need for allyship is also important here to create a more equitable, respectful workplace.
- How to manage and navigate bias – a psychological skill that takes time to learn
- Ways to support your colleagues in these situations
- Why keeping your composure in the face of bias de-escalates the situation
Interested in training your employees with 3-5 minute video lessons that address specific and timely concepts?