Practicing Empathy and Composure
Navigating Bias without Conflict
Snap judgments are often times a biased reaction without taking a moment and choosing words wisely. When we make snap judgments, specifically in a healthcare setting, it creates the risk of escalating the problem.
Microlesson Description
In this microlesson, we show how a doctor navigates a snap judgment and bias from a patient via practicing empathy and composure. Redirecting the conversation to the primary goal - caring for the patient. Like many professional settings, the need for allyship is also important here to create a more equitable, respectful workplace.
Key Concepts
-
- How to manage and navigate bias – a psychological skill that takes time to learn
- Ways to support your colleagues in these situations
- Why keeping your composure in the face of bias de-escalates the situation
Interested in training your employees with 3-5 minute video lessons that address specific and timely concepts?
Related Resources
Actionable Ways to Build an Inclusive Workplace
Real methods that your company can use to guarantee diverse hiring processes
Actionable Methods to Drive Up DEI Scores
This brief resource contains 8 proven effective strategies to put your company in the green when it comes to diversity and inclusion.
DEI Committee : How to Successfully Build
Provides a foundation to start an action plan for your DEI committee and what areas you can bring change to your organization.
Related Microlessons
Accessibility for Ontarians with Disabilities (AODA)
What are the 5 key AODA standards?
Diversity & Inclusion Diagnostic
Measure employee sentiment
Unconscious Bias Refresher
Continue your DEI education programs.