Practicing Empathy and Composure

Navigating Bias without Conflict

Snap judgments are oftentimes a biased reaction without taking a moment and choosing words wisely. When we make snap judgments, specifically in a healthcare setting, it creates the risk of escalating the problem.

Microlesson Description

In this microlesson, we show how a doctor navigates a snap judgment and bias from a patient with empathy, composure, and redirecting the conversation to the primary goal - caring for the patient. Like many professional settings, the need for allyship is also important here to create a more equitable, respectful workplace.

Key Concepts

    • How to manage and navigate bias – a psychological skill that takes time to learn
    • Ways to support your colleagues in these situations
    • Why keeping your composure in the face of bias de-escalates the situation
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Interested in training your employees with 3-5 minute video lessons that address specific and timely concepts?