People often believe they have all the knowledge and skills they need to navigate the workplace without conflict … as long as they are a “nice” person. But here’s the deal… other than a few bad eggs… most people are “nice.” That doesn’t mean we understand people and can make the right “people” choices in the moment. People are complicated, which is reflected by the large market of therapists: marital counselors, family counselors, life coaches, etc. Work relationships are often just as impactful as family and romantic relationships, and just like those relationships, they require knowledge and practice to build strong “people” skills, essential when a person wants to support a healthy organization, aka, be a workplace culture keeper.
Problems arise when you don’t have the knowledge and skills to be a workplace culture keeper, and harassment is one of the biggest problems. But again, people are generally “nice” even when they’re acting in a way that another person perceives as harassing. How is that possible? It’s possible because people generally lack the skills and experience to navigate people issues and can end up disrespecting or offending someone without the intent to do so.