
Creating an Accessible Workplace
A Message from Our CEO
Learn more about EmtrainCourse Description
This course offers the knowledge and skills needed to provide people with equitable services — including people who are Deaf or Blind, those with special communication needs, and those who rely on service animals. It gives helpful information on how to be respectful around special communication needs, service animal do's and don'ts, and more.Key Concepts
- Describe the benefits and requirements of providing language services and accommodations
- Identify a person's needs and secure associated services
- Understand how to manage support persons and service animals
Course Features
- Access to our Anonymous Ask the Expert tool
- Rich video scenarios based on real-world events
- Built-in employee sentiment surveys
- 50+ Machine Translation Options
- Optional program timer
- Policy acknowledgement tool
- Extensive customization options

Lessons
Equal Access
Interpreter Services
Services for People With Special Communication Needs
Service Animals
Provide Your Feedback
From ‘Ask the Expert’
Emtrain’s Ask the Expert feature enables users to ask questions about compliance, bias, harassment, and diversity & inclusion as they come up. It’s all confidential, and answers are sent straight to their inbox. Search the questions below and see the Experts answers.
Q
If an employee repeatedly gossips or badmouths a manager saying, "Look at him. He's your leader. He doesn't know what he is doing. He is so fat that his clothes don't even fit him....is being overweight considered a protected class?
Being overweight is not a protected characteristic in most states and the other comments you reference are rude but not illegal harassment.
Q
Disability, last phrase in the definition: "... or merely a condition that is regarded or perceived by others as an impairment." This isn't clear to me. If I limp and it doesn't affect me in any way, if my employer thinks of it as an impairment ... does that mean I'm officially disabled? Could you give an example, if that's not one? It seems a little strange to have others define my status or "condition" ...
Yes, your example works. If you limp and your manager or co-workers believe you have a disability and treat you differently because they think you have a disability -- that would be a legal issue.
The idea is to protect people from negative job decisions/actions based on a protected personal trait -- or in other words - decisions/actions that are not based on legitimate business interests.
Q
Why is cancer the only disease associated with a Medical Condition?
Thanks for your question. Other diseases are covered under the protection of physical disability. In California, lawmakers wanted to ensure that cancer was adequately covered under the legal protections.
Q
Is alcoholism a protected characteristic?
Thanks for your question.
Alcoholism is not a protected characteristic -- but in some situations, someone who is recovering from alcoholism can be protected from discrimination under disability laws.
Q
Under medical condition, only cancer and genetic characteristic are protected?
Yes, that's true. Medical condition as a protected characteristic was intended to specifically address and cover cancer victims - people who were either going through treatment and/or who had the BRCA gene, which indicates a higher predisposition for getting cancer.
Other physical and mental conditions and disabilities are protected under disability - which is another protected characteristic.