Course Experts
Janine YanceyEmtrain Founder & Employment Law Expert
Creating an Accessible Workplace
A Message from Our CEO
Learn more about EmtrainCourse Description
This course offers the knowledge and skills needed to provide people with equitable services — including people who are Deaf or Blind, those with special communication needs, and those who rely on service animals. It gives helpful information on how to be respectful around special communication needs, service animal do's and don'ts, and more.Key Concepts
- Describe the benefits and requirements of providing language services and accommodations
- Identify a person's needs and secure associated services
- Understand how to manage support persons and service animals
Course Features
- Access to our Anonymous Ask the Expert tool
- Rich video scenarios based on real-world events
- Built-in employee sentiment surveys
- 50+ Machine Translation Options
- Optional program timer
- Policy acknowledgement tool
- Extensive customization options
Lessons
Equal Access
Interpreter Services
Services for People With Special Communication Needs
Service Animals
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From ‘Ask the Expert’
Emtrain’s Ask the Expert feature enables users to ask questions about compliance, bias, harassment, and diversity & inclusion as they come up. It’s all confidential, and answers are sent straight to their inbox. Search the questions below and see the Experts answers.
Q
What workplace rights do employees with disabilities have?
Thanks for asking. Employees with disabilities have the right to equal opportunities in hiring, promotions, and workplace participation. They’re also entitled to reasonable accommodations that allow them to perform essential job duties without discrimination.
Q
What should I do if my workplace facilities aren’t accessible for someone with a disability?
If you notice barriers — like missing ramps, inaccessible restrooms, or heavy doors — bring it to HR or facilities management right away. Accessibility isn’t just good practice, it’s a legal requirement, and companies are expected to address it.
Q
What are examples of reasonable accommodations under the ADA?
Examples include modified work schedules, assistive technology, accessible workspaces, job restructuring, or providing interpreters. The key is that accommodations help the employee perform essential functions without creating an undue hardship on the company.
Q
How should I respond if a co-worker requests an accommodation?
A respectful response is best — thank them for sharing and encourage them to connect with HR or the designated accommodations office. Don’t ask for medical details or judge the request; just support them in the process.
Q
How can managers ensure interviews are accessible to candidates with disabilities?
Managers can provide interview materials in accessible formats, hold interviews in barrier-free locations, and offer alternatives like video interviews if travel is a challenge. Asking every candidate if they need accommodations also helps set a fair tone.
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