Conflict Resolution Training

Conflict Resolution Online Training Course

Course Overview

Like it or not, some degree of conflict is part of the human condition - and a part of every workplace situation. Workplace conflict may reflect personalities, high performance, high pressure work environments, or start with factors outside the workplace.

Many managers often rely on common sense or their own experience to manage workplace conflicts. However, organizations - and employees - often benefit from managers who have been trained on how to recognize, manage and resolve conflict with more thoughtful and proven strategies.

Effective conflict resolution reduces distraction, increases performance and gives employees confidence that their concerns will be heard, taken seriously and fairly addressed.


Course Snapshot

Course length: 30 minutes

Audience: Managers

Format: Video and audio narration

Conflict Resolution presents productive ways to manage workplace conflict. Managers will be provided with seven easy-to-remember steps for recognizing and managing workplace conflict. Additionally, they will also learn how to prevent or de-escalate unhealthy conflict before it leads to more serious problems.

Learners are also given direct access to Emtrain’s Course Experts and can anonymously ask questions via our innovative Expert Q&A feature.

Conflict resolution

Key Course Concepts

  • Employees and managers will learn strategies and techniques to decrease conflict in the workplace.
  • How to identify conflict.
  • The importance of getting buy in.
  • How to set the stage for resolution.
  • How to lay ground rules.
  • The importance of mutual understanding.
  • How to build a conflict solution.
  • How to keep up the momentum.
  • How to prevent conflict in future.

Key Course Features

  • Gives learners access to People Skills expert for guidance and best practices on this topic.
  • Includes Emtrain’s robust Learning Platform.
  • Available in SCORM 1.2, 2004 3rd edition, and 2004 4th edition
  • Integrates with LinkedIn to track personal training certifications.
  • Tailored to include your branding and policy.

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