Like it or not, some degree of conflict is part of the human condition - and a part of every workplace situation. Workplace conflict may reflect personalities, high performance, high pressure work environments, or start with factors outside the workplace.
Many managers often rely on common sense or their own experience to manage workplace conflicts. However, organizations - and employees - often benefit from managers who have been trained on how to recognize, manage and resolve conflict with more thoughtful and proven strategies.
Effective conflict resolution reduces distraction, increases performance and gives employees confidence that their concerns will be heard, taken seriously and fairly addressed.