Using Active Listening Skills
Leading with Curiosity, Not Assumption
When we’re busy, juggling different tasks, or jumping from meeting to meeting, sometimes we react to situations too quickly without taking a moment to observe and listen.
In this microlesson, we guide learners on how to pause, take a moment, and show that we care for the people around us, without making negative judgments. The scenario shows how one healthcare provider uses active listening skills with a patient’s family to understand their frustration and be more empathetic after another healthcare provider acts with disrespect.
- Using active listening skills shows respect and curiosity
- How to practice simple behaviors to listen actively
- Approach conversations and situations with curiosity
- Focusing on empathy vs. frustration
Interested in training your employees with 3-5 minute video lessons that address specific and timely concepts?