Using Active Listening Skills

Leading with Curiosity, Not Assumption

When we’re busy, juggling different tasks, or jumping from meeting to meeting, sometimes we react to situations too quickly without taking a moment to observe and listen.

Microlesson Description

In this microlesson, we guide learners on how to pause, take a moment, and show that we care for the people around us, without making negative judgments. The scenario shows how one healthcare provider uses active listening skills with a patient’s family to understand their frustration and be more empathetic after another healthcare provider acts with disrespect.

Key Concepts

  • Using active listening skills shows respect and curiosity
  • How to practice simple behaviors to listen actively
  • Approach conversations and situations with curiosity 
  • Focusing on empathy vs. frustration
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Interested in training your employees with 3-5 minute video lessons that address specific and timely concepts?