De-escalate Stressful Situations with Empathy

It can be tempting to react to negative situations or behavior with more negativity, but often, this will escalate conflict rather than de-escalate. You can use positive language and tone to effectively de-escalate issues or tense situations in the workplace or any environment.

Microlesson Description

In this microlesson, we show what empathy looks like to a rude patient and how another colleague exhibits allyship, so the patient adjusts their attitude and behavior. We also ask healthcare professionals how they’ve shown empathy in a difficult situation and turned the conversation around. Hence, you get a better understanding of how your workforce understands and exhibits compassion. Ultimately, empathy shows you care.

Microlesson Features

Employee sentiment pulsing questions that provide leaders with insights into their workforce's core cultural competencies
Emtrain's Expert Answers tool, enabling employeees to submit anonymous questions about sensitive issues.

Rich, contemporary video scences illustrating key concepts through realistic scenarios
A data driven, skill-based approach to eLearning that establishes a shared language for employees.