De-escalating Stressful Situations with Empathy

It can be tempting to react to negative situations or behavior with more negativity, but often, this will escalate conflict rather than de-escalate. You can use positive language and tone to effectively de-escalate issues or tense situations in the workplace or any environment.

In this microlesson, we show what empathy looks like to a rude patient and how another colleague exhibits allyship, so the patient adjusts their attitude and behavior. We also ask healthcare professionals how they’ve shown empathy in a difficult situation and turned the conversation around. Hence, you get a better understanding of how your workforce understands and exhibits compassion. Ultimately, empathy shows you care.

Microlesson Features

• Employee sentiment pulsing questions that provide leaders with insights into their workforce's core cultural competencies
• Emtrain's Expert Answers tool, enabling employeees to submit anonymous questions about sensitive issues.

• Rich, contemporary video scences illustrating key concepts through realistic scenarios
• A data driven, skill-based approach to eLearning that establishes a shared language for employees.

Preview Microlesson