De-escalating Stressful Situations with Empathy

Empathy is a critical skill in today’s workplace, yet it’s often overlooked. Without it, colleagues may misinterpret intentions and conflicts can escalate. This microlesson offers skills training to help employees practice empathy, build stronger connections, and create a more supportive culture.

Microlesson Description

In this microlesson, we show what empathy looks like to a rude patient and how another colleague exhibits allyship, so the patient adjusts their attitude and behavior. We also ask healthcare professionals how they’ve shown empathy in a difficult situation and turned the conversation around. Hence, you get a better understanding of how your workforce understands and exhibits compassion. Ultimately, empathy shows you care.

Microlesson Features

• Employee sentiment pulsing questions that provide leaders with insights into their workforce's core cultural competencies
• Emtrain's Expert Answers tool, enabling employeees to submit anonymous questions about sensitive issues.

• Rich, contemporary video scences illustrating key concepts through realistic scenarios
• A data driven, skill-based approach to eLearning that establishes a shared language for employees.

Preview Microlesson