An introduction to the bystander training course. Learn how to categorize and address conduct using helpful frameworks like the Workplace Color Spectrum and the Big Gear/Little Gear tool.
In most harassment situations, someone outside the situation often knows what's going on. What is the role of the bystander? And how do you go from being a passive bystander to someone who takes action?
Upstander Intervention Options
Different situations require different intervention methods. Review the different options upstanders can take when helping a co-worker out of an uncomfortable or harassing situation.
Harassment and inappropriate behavior can come from anyone in the workplace — including customers. Learning to watch for a co-worker's discomfort with comments or a particular situation is a key part of learning to be upstanders and creating a harassment-free workplace.
This lesson illustrates the power of providing direct feedback when experiencing inappropriate behavior and/or confronting the person causing harm.
De-Escalating Conflict Using Empathy and Positive Language
Direct intervention often requires empathy and positive language. Inviting empathy encourages our co-workers to consider the perspective of others, while positive language helps address problematic behavior without escalating the situation.
Intervening Without Direct Confrontation
When addressing behavior head-on is not possible — due to time constraints, fear of escalation, etc. — upstanders can still use other ways to help a co-worker out of an uncomfortable position. Learn how to use distraction to shift the dynamics of power and disrupt problematic behavior.
This lesson illustrates how just showing up can be a powerful upstander intervention technique.
Playing the Supporting Role
Sometimes, people who are confronting problematic behavior may appear to be handling it well. How can upstanders offer support in these situations, recognizing that everyone can benefit from backup?
Our Culture, Our Responsibility
The influence of even just one person can be huge. When one ally becomes an upstander, it empowers others to speak up and become allies and upstanders too.