The Importance of Being Prepared
This introductory lesson reviews the impact of workplace violence, the importance of being prepared, and the learning objectives specific to this training.
What is Workplace Violence?
Understand the legal definition of workplace violence, including its four different types — criminal intent, customer/client, worker-on-worker, and personal relationships.
Identifying Hazards and Assessing Risks
Recognizing potential hazards and assessing the potential risk of an incident occurring is one of the first steps in preventing workplace violence. Learn which industries are at higher risk of violence and the common hazards to look out for in your workplace.
Warning Signs and Red Flags
There are often warning signs that someone may become violent. Learn how to spot the verbal, behavioral, and physical red flags that can indicate a potential concern.
Emergency Responses and De-Escalation Techniques
How should you respond to a violent (or potentially violent) person or situation? Learn common de-escalation techniques and emergency response options that can help prevent or reduce harm.
Gun Violence and Active Shooter Preparedness
While we never want to believe it could happen in our workplace, it's important to be prepared in case of an active shooter situation. Review the universal response strategy of "run, hide, fight", as well as the use of panic buttons, and what to do once law enforcement arrives.
The Manager's Role in Preventing Workplace Violence
Managers have an increased responsibility when it comes to workplace violence. This lesson gives helpful guidance for managers on how to respond to concerns of violence and outlines their obligations as mandated reporters.
Our Workplace Violence Plan, Guidance, and Additional Resources
Educate employees on your workplace violence plan, review basic terms pertinent to violence prevention, and provide additional guidance and state resources.
This lesson expresses your commitment as an organization to employee safety, including proactive risk assessment, reviewing incident logs, and continuously improving on established safety protocols. Retaliation against employees for reporting a concern is never allowed.
A post-course survey on the learning experience.