How to Communicate Effectively with Team Chat Apps
Instant messaging is everywhere at work—great for quick updates but risky when tone is misread or expectations aren’t clear. Without guidance, chat tools can create stress, confusion, and even damage workplace culture. This microlesson offers skills training to help employees use messaging apps thoughtfully, set respectful boundaries, and strengthen team communication.
Microlesson Description
This microlesson educates your workforce to harness the power of the instant messaging apps and use them as both a tool for productivity and a space to be human and build culture. We provide guidance on the importance of empathy and intentionality when using messaging apps, and tips for reducing unnecessary friction created by differing communication styles.Key Concepts
- Understand the importance of having empathy and being intentional when using messaging apps
- Learn how different communication styles can create unnecessary friction when using messaging apps
- Reduce friction and use workplace messenger apps more effectively
Microlesson Features
- Employee sentiment pulsing questions that provide leaders with insights into their workforce's core cultural competencies
- Emtrain's Expert Answers tool, enabling employeees to submit anonymous questions about sensitive issues.
- Rich, contemporary video scences illustrating key concepts through realistic scenarios
- A data driven, skill-based approach to eLearning that establishes a shared language for employees.
How to Use Instant Messaging at Work Effectively
Effective use of instant messaging at work can strengthen collaboration, reduce miscommunication, and build stronger team connections. This lesson explores three real-life scenarios: balancing personal vs. professional communication, setting respectful reply-time expectations, and navigating different team messaging styles. Learners will discover best practices for chat etiquette while using Slack or Teams, while HR leaders gain insights into how employees are using instant messaging day-to-day. The course wraps up with clear action items to help employees improve digital communication and create a more respectful, productive workplace.
Teach: Learn Communication Styles
Learn the do’s and don’ts of instant messaging at work with real-world scenarios. This step introduces how personal communication styles, response times, and tone can impact team collaboration. By watching examples play out, employees discover the best ways to approach chat tools and avoid common mistakes that hurt workplace relationships.
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Discover: Check Levels
Go beyond training by seeing how your team actually uses instant messaging at work. Embedded surveys capture employee experiences with messaging frequency, response expectations, and communication balance. Compare results against global benchmarks to uncover blind spots, improve digital communication habits, and support a more connected workforce.
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Take Action: Apply It!
Turn insights into action with practical steps for improving instant messaging at work. Learners leave with clear guidance on how to set respectful boundaries, adapt to different communication styles, and use messaging tools to build trust. HR leaders can track progress and encourage habits that make workplace messaging more effective and inclusive.
Preview this lesson now to see the actions your team can take to make in impact — free access.
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Frequently Asked Questions
Below are answers to common questions that employees and managers have about this topic. These FAQs provide a preview of what you’ll learn in this microlesson and why it matters.
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