Unbiased Hiring Practices in Healthcare
It's common to overlook others' perspectives, missing out on a deeper understanding. Yet, comprehending a situation fully demands attentive, open-minded listening. Active listening is paramount, particularly in fields like healthcare, where every detail holds significance.
Microlesson Description
In this microlesson, we guide learners on how to pause, take a moment, and show that we care for the people around us, without making negative judgments. The scenario shows how one healthcare provider uses active listening skills with a patient’s family to understand their frustration and be more empathetic after another healthcare provider acts with disrespect.
Microlesson Features
- Employee sentiment pulsing questions that provide leaders with insights into their workforce's core cultural competencies
- Emtrain's Expert Answers tool, enabling employeees to submit anonymous questions about sensitive issues.
- Rich, contemporary video scences illustrating key concepts through realistic scenarios
- A data driven, skill-based approach to eLearning that establishes a shared language for employees.
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