Engaging Our Active Listening Skills

Active listening is critical to workplace communication, but in fast-paced environments, employees often struggle to fully hear one another. This can lead to misinterpretation, frustration, and mistakes. This microlesson provides skills training to help employees practice active listening, build stronger connections, and improve collaboration at work.

Microlesson Description

In this microlesson, we show how a manager can utilize several active listening strategies in an exit interview with a doctor. By creating a safe space for discussion, asking open-ended questions, and picking up on nonverbal cues, coworkers can have deeper, more substantive conversations. Active listening lets people get the feedback they need to grow and improve, in healthcare and in other fields as well.

Key Concepts

• How to create a safe space for people to speak openly
• Ways to establish an honest, supportive dialogue
• The myriad of benefits that comes with active listening

Microlesson Features

• Employee sentiment pulsing questions that provide leaders with insights into their workforce's core cultural competencies
• Emtrain's Expert Answers tool, enabling employeees to submit anonymous questions about sensitive issues.

• Rich, contemporary video scences illustrating key concepts through realistic scenarios
• A data driven, skill-based approach to eLearning that establishes a shared language for employees.

Preview Microlesson