PCI DSS — Protecting Payment Card Data

The Payment Card Industry Data Security Standard (PCI DSS) establishes the global rules that all organizations must follow when processing, storing, or transmitting credit card information. This lesson helps employees understand what cardholder data includes, how to handle it safely, and why even small security mistakes can create major risks for customers and the company. It is designed for employees who regularly interact with payment card data, including frontline staff processing transactions, customer service teams handling card details remotely, and those using billing systems or POS platforms. It’s ideal for anyone who stores, transmits, or accesses financial information as part of their daily responsibilities. Learners will explore real examples, best practices, and the essential steps required to maintain a secure payment environment.

Microlesson Description

This essential lesson provides an overview of PCI DSS and explains how employees play a critical role in protecting sensitive payment card data. Whether handling phone orders, in-person transactions, or online payments, learners will understand what types of data PCI DSS protects, why certain information must never be stored, and which security steps are required in daily workflows. From physical document handling and secure digital communication to inspecting payment terminals and reporting concerns, this lesson equips employees with the knowledge they need to prevent fraud, safeguard customer trust, and support ongoing compliance efforts.

Key Concepts

• Understand what cardholder data is — including PAN, expiration dates, and sensitive authentication data
• Learn why PCI DSS prohibits storing CVV/CVC codes and full magnetic stripe or PIN data
• Follow best practices for physical and digital security when handling card information
• Know how to inspect payment terminals, recognize suspicious activity, and report concerns immediately