Course Experts
Jane TightLeadership & Coaching Expert
Practice Engagement Management and Team Development
Course Video Preview
How to create a performance plan for an unproductive employee.Key Concepts
- SMART framework for coaching and mentoring.
- How to compare actual performance against goals.
- How to explore options to enhance professional development and performance.
- How to create a specific written plan as a guide for future advancement.
Course Features
- Access to our Anonymous Ask the Expert tool
- Rich video scenarios based on real-world events
- Built-in employee sentiment surveys
- 50+ Machine Translation Options
- Optional program timer
- Policy acknowledgement tool
- Extensive customization options
Lessons
Building the Team You Need
What Is Coaching?
Developing the Qualities of a Coach
Shifting Your Point of View
The G in G-R-O-W
The R in G-R-O-W
The O in G-R-O-W
The W in G-R-O-W
What About You?
Post-Program Survey
What is coaching and mentoring training?
Coaching and mentoring training provides managers with tools and skills needed to effectively guide, build and train a strong and successful team with current employees and new hires so that they can reach their full potential.
Relevant Courses
Complementary Microlessons
Recommended Resources
From ‘Ask the Expert’
Emtrain’s Ask the Expert feature enables users to ask questions about compliance, bias, harassment, and diversity & inclusion as they come up. It’s all confidential, and answers are sent straight to their inbox. Search the questions below and see the Experts answers.
Q
What’s the difference between coaching and mentoring?
Thanks for asking. Coaching usually focuses on short-term performance — helping someone build skills or improve in their current role. Mentoring is more long-term, offering guidance and career advice based on experience. Both are valuable, but they serve different purposes.
Q
How can managers use coaching to improve employee performance?
Good question. Managers can use coaching by asking open-ended questions, giving employees space to problem-solve, and offering guidance rather than just instructions. This helps employees build confidence and take ownership of their work.
Q
What steps should I take to be an effective workplace mentor?
Being an effective mentor means listening more than talking, sharing your experiences honestly, and helping the mentee set and reach their own goals. It’s not about giving all the answers — it’s about supporting their growth.
Q
How can coaching help resolve workplace conflicts?
Coaching encourages people to reflect on their behavior and understand others’ perspectives. Instead of assigning blame, coaching conversations focus on solutions, which makes it easier to move past disagreements productively.
Q
What are common mistakes managers make when coaching employees?
A common mistake is turning coaching into criticism or micromanagement. Others include giving advice without listening, focusing only on problems instead of strengths, or treating coaching as a one-time event instead of an ongoing process.
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