Course Experts
Janine YanceyEmtrain Founder & Employment Law Expert
Principles of Giving and Receiving Feedback
Course Video Preview
Manager discusses using more inclusive terms in the software with the team.Course Description
This course reviews the definition of inclusive language, its importance and basic principles, as well as best practices for receiving feedback and correcting ourselves when we are made aware of our own problematic behavior or language. The course is broken down into an introduction, and three main lessons: Inclusive Language Creates Belonging, and The Principles of Inclusive Language. Each of the main lessons is also available as an individual microlesson.Key Concepts
- Problematic terms are deeply embedded in our language
- Inclusive language is respectful of different identities and characteristics.
- How to create an environment where everyone feels safe, supported, and accepted
- Managing frustrations in a changing workplace
- How to confront non-inclusive language or behaviors
- How to manage your emotions before reacting to criticism
- Plain, simple language is more accessible and easier to understand
- The importance of continued education
Course Features
- Access to our Anonymous Ask the Expert tool
- Rich video scenarios based on real-world events
- Built-in employee sentiment surveys
- 50+ Machine Translation Options
- Optional program timer
- Policy acknowledgement tool
- Extensive customization options
Lessons
Embracing Inclusive Language
Inclusive Language Creates Belonging
Facing Criticism
The Principles of Inclusive Language
Provide Your Feedback
Relevant Courses
Complementary Microlessons
Recommended Resources
From ‘Ask the Expert’
Emtrain’s Ask the Expert feature enables users to ask questions about compliance, bias, harassment, and diversity & inclusion as they come up. It’s all confidential, and answers are sent straight to their inbox. Search the questions below and see the Experts answers.
Q
What is inclusive language and why does it matter at work?
Thanks for asking. Inclusive language means choosing words that respect all people and avoid stereotypes or assumptions. It matters because the way we communicate shapes workplace culture. When people feel respected, they’re more engaged and collaborative.
Q
How can I avoid unintentionally using biased or offensive terms?
A good step is to stay curious and open to learning. If you’re unsure about a phrase, look for alternatives that are more neutral and respectful. Listening to colleagues and staying updated on company guidance can also help.
Q
What role does inclusive language play in team communication?
Inclusive language builds trust. It ensures everyone feels seen and respected, which makes team members more comfortable sharing ideas. Over time, this leads to stronger collaboration and fewer misunderstandings.
Q
How should I respond if a colleague corrects my language choice?
The best response is to thank them, adjust your wording, and move forward. Mistakes happen, and showing openness to correction helps build stronger relationships. It’s about learning, not perfection.
Q
What are examples of non-inclusive language in the workplace?
Examples include using gendered terms like “guys” for a mixed group, making assumptions about family roles, or using outdated terms for disability or ethnicity. Even small phrases can have an impact, so it’s worth paying attention.
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